Question 1

How do I reserve a spot in a package?

Accepted Answer

Submit a booking inquiry on the package page. We'll confirm availability, send an agreement, and collect a deposit to hold your seat.

Question 2

What's the deposit amount?

Accepted Answer

Typical deposits are $500–$1,000 per traveler depending on the package. The remainder is due 45 days before departure.

Question 3

Can I pay in installments?

Accepted Answer

Yes. We accept payment plans for most packages — talk with your trip coordinator about a schedule that works for your family.

Question 4

Do you offer group discounts?

Accepted Answer

Groups of 6+ travelers from the same community receive group pricing and a dedicated guide. Contact us for details.

Question 5

Do you handle the visa application?

Accepted Answer

Yes — we file your Umrah visa with the Saudi authorities. You provide your passport, photos, and vaccination certificate.

Question 6

How long does the visa take?

Accepted Answer

Typically 2–4 weeks once we have your documents. We always advise booking with at least 60 days lead time.

Question 7

What about mahram requirements?

Accepted Answer

Recent Saudi regulations allow women 18+ to perform Umrah without a mahram in an organized group. We'll confirm current rules with you when you book.

Question 8

Where do flights depart from?

Accepted Answer

Our group flights typically leave from JFK, IAD, or ORD. We can also help arrange feeder flights from other US cities.

Question 9

Can I extend my stay?

Accepted Answer

Yes. We can book extended hotel nights or a flexible return date — let us know during booking.

Question 10

How close are the hotels?

Accepted Answer

We choose hotels within a 5-minute walk to the Haram in Makkah and to Masjid an-Nabawi in Madinah.

Question 11

How big are the groups?

Accepted Answer

We keep groups small — typically 20–40 travelers — so the guide can attend to everyone.

Question 12

Do families travel together?

Accepted Answer

Yes. We coordinate rooming, transportation, and meals to keep family units together.

Question 13

What about the elderly or those with mobility needs?

Accepted Answer

We arrange wheelchair access for Tawaf and Sa'i, and choose hotels with elevators and close access to prayer areas.

Question 14

Will I know what to do during Umrah?

Accepted Answer

Absolutely. We hold a pre-trip briefing and an on-arrival walkthrough — every ritual is explained, and the guide stays close throughout.

Question 15

What should I pack?

Accepted Answer

We send a detailed packing list after booking. Lightweight clothing, comfortable walking shoes, and a small prayer mat are essentials.

Question 16

Do you provide learning resources?

Accepted Answer

Yes — we share short videos and PDFs covering Umrah fiqh, etiquette, and history of the holy sites.

Question 17

Can I cancel after I book?

Accepted Answer

Deposits are non-refundable. Full-balance refunds follow a tiered schedule outlined in your booking agreement.

Question 18

Can I change my dates?

Accepted Answer

Date changes are possible subject to availability and any airline change fees. Reach out as early as you can.

Question 19

What if I miss my flight?

Accepted Answer

Our on-call team will help reroute you to meet the group. Travel insurance is strongly recommended to cover such cases.

Questions.

Booking & Payment

Visa & Documents

Flights & Hotels

Group Travel

Umrah Preparation

Cancellations